Who We Are
Information We May Collect
Details of the information we collect through our Site, and how we process it, are below:
Information you provide to us. We may collect identifiers and Personal Information about you, for example, when you subscribe to our email newsletter or contact us via our Site, or by corresponding with us by phone, e-mail or online chat. This may include identifiers and contact information, Personal Information (such as name, e-mail address, phone number, occupation), professional or employment-related information, internet or other electronic network activity information.
When you communicate with Graph, we will store all communications we receive unless otherwise requested by you. If you are submitting information on behalf of another individual, you are responsible for obtaining appropriate consent, including consent to share and transfer any Personal Information across borders.
Information we collect automatically. When you browse our site, we may automatically collect the following information about your visit and your usage of our services.
- Log Data. As with most internet technology services, our servers automatically collect information when you access or use our Site and record it in log files. This log may include IP address, usage data, page interaction data (such as page scrolling and clicks), browser type, the date and time accessed, and language preferences cookies (if enabled).
- Device Information. Graph collects data about devices accessing the Site, which may include the type of device, device settings, application IDs, and unique identifiers. Whether we collect any or all of this information will depend on the type of device used and how it has been configured by you.
- Location Information. We receive data from you and other third parties that helps us to track an approximate device location. We may use, for example, an IP address detected by your browser or device to determine device location. We may also collect information from devices in accordance with the consent process provided by your device.
Information we acquire from a third party. To enhance our ability to provide relevant marketing, offers, and services to you, we may receive information about you from third parties, such as public databases, partners, lead generation services, and social media platforms. We collect information from other sources to help us correct or supplement our records such as customer enrichment services, and to improve the quality or personalization of our services to you. This may include identifiers and contact information, Personal Information, professional or employment-related information, internet or other electronic network activity information, and any inferences which may be drawn from the above information. In each instance, we will only accept information from third parties where those third parties can demonstrate they have received all necessary consents to share such information with us.
How We Use Your Information
We may use the information collected for the following purposes:
- To contact you with business, marketing and sales communications that you have agreed to receive, where you have consented to be contacted for such purposes
- To contact you to notify you of upcoming events that you have registered for, where you have agreed to receive such notifications
- To conduct ordinary business operations such as sales, marketing, support, education and training
- To engage in corporate reporting and management
- To conduct market research
- To tailor marketing to your interests, or to recommend products and services that may be of interest to you
- To improve the operation of our website
- To engage in research and development of the website and our service and product offerings
- To update and improve our service and product offerings
We may share the information collected for the following purposes:
Sharing with third-party service providers. We retain third-party service providers to manage or support certain aspects of our business. These third-party service providers may be located globally and may provide services to us such as website hosting, data analysis, advertising and marketing services, technology infrastructure, customer service, email delivery, and other similar services. Our third-party service providers are contractually bound to safeguard any Personal Information they receive from us and they are prohibited from using such Personal Information for any purpose other than to perform the services as instructed by Graph.
Sharing with ad technology providers. We may provide the information we collect to ad technology providers so that they may recognize your devices and deliver interest-based content to you. The information may include your name, city, email, device ID, or other identifiers in encrypted form. The providers may process the information in hashed or anonymized form. These providers may collect additional information from you, such as your IP address and information about your browser or operating system; may combine information about you with information from other companies in data sharing cooperatives in which we participate, and may place or recognize their own unique cookie on your browser. These cookies may contain demographic or other data in an anonymized form. We may use remarketing tags (e.g., Google, DoubleClick, Twitter) to allow our partners to advertise products which you have browsed on our site. However, we do not share any information with these advertisers and third parties that will directly identify you. By clicking on those advertisements, you are communicating with those advertisers and other third parties directly (including the ad networks, ad-serving companies, and other service providers they may in turn use).
Complying with law / protecting legal rights. We may be required to disclose your information to comply with applicable laws (including laws outside of your country of residence), regulations, court orders, government and law enforcement requests, including national security or other law enforcement requirements. Additionally, if we reasonably believe that it is necessary or appropriate, we reserve the right to use or disclose your information to allow us to pursue available claims or remedies and protect our legal rights, property or the safety of our employees, users or others, to the extent allowed by applicable law. This includes exchanging information with companies and organizations for the purposes of fraud detection.
Processing your Personal Information
Consent (where you have given consent). We process certain Personal Information based on the consent you provided when you submitted your information. Where we rely on your consent, you have the right to withdraw or decline your consent at any time, such as consenting to receive marketing communications.
Contract (where processing is necessary for the performance of a contract with you, i.e. to deliver the Graph product or services you or your organization have purchased). When information is processed under contract, you are able to terminate the contract at any time and request that information is returned to you and/or deleted.
Legitimate interests of Graph or any third parties (where we rely on legitimate interests, you have the right to object at any time). Legitimate interests include enabling us to conduct internal business services, such as audits, mergers and acquisitions, reporting, and improving our products and services. Personal Information will only be processed on these grounds when doing so does not outweigh your rights.
Compliance with laws (where we are required to process information to comply with applicable laws). If we ask you to provide Personal Information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your Personal Information is mandatory or not (as well as the possible consequences if you do not provide your information).
How We Keep Your Information Secure
We have implemented and maintain technical, administrative and physical security measures designed to protect Your Information from unauthorized access, disclosure, misuse, alteration, accidental loss or destruction. To demonstrate our commitment to protecting Your Information, we maintain a number of compliance certifications in accordance with strict regulatory and industry standards.
We regularly review our security procedures to maintain the confidentiality, integrity, availability and resilience of all data both online and offline. These security procedures and measures vary based on the sensitivity of the information that we collect, process and store and the current state of technology but include firewalls, data encryption, physical access controls and information access authorization controls. We take steps to regularly monitor our systems for vulnerabilities and to ensure that we only share information with those who need to know it.
However, no website or internet transmission is completely secure. While we strive to protect your data, we cannot guarantee that unauthorized access, hacking, data loss or a data breach will never occur, and we cannot warrant the security of any information that you provide to us. You are responsible for securing and maintaining the privacy of any password(s) and account registration information uses with Graph and verifying that the information we maintain about you is accurate and current. We are not responsible for protecting any information that we share with a third-party based on an account connection that you have authorized.
We require that our third-party service providers and partners agree to keep the information we share with them confidential and to use the information only to perform their obligations in the agreements we have in place with them. Graph has implemented internal policies to ensure that such parties are required under contract to maintain privacy and security protections which are at least as consistent with our own policies and practices.
Storage and Retention of Your Information
Graph is a global company and your information is stored on regional servers depending on your location and the locations of the servers of the companies we hire to provide services to us based on contractual requirements.
Cross Border Transfers of Information
Graph transfers data only in accordance with legally approved transfer mechanisms that are appropriate under applicable data protection laws, including the European Union Model Clauses and the Privacy Shield. Once the United Kingdom is no longer a European Union Member State, Graph shall continue to comply with the Privacy Shield program, or any successor framework that may apply to the UK.
Your Privacy Rights
We provide you the ability to exercise certain controls and choices regarding our collection, use and sharing of your information. Please be aware that, if you do not allow us to collect your information from you, we may not be able to deliver certain products and services to you, and some of the Graph services may not be able to take account of your interests and preferences.
In accordance with applicable law, you may be entitled to exercise your rights and choices as follows:
Devices and browsers. Some of our mobile services use your device’s location information. You can adjust the setting of your mobile device at any time to control whether your device communicates this location information.
Communications from Graph. We may use your information to communicate with you by email, including sending you transactional or marketing emails. Graph enables you to opt-out of marketing communications. Some communications you may receive from us are not considered marketing emails, such as communications related to sales transactions, events for which you have registered, project and support-related information, patches and fixes, security alerts, disclosures to comply with legal requirements, and (where permitted by law) quality assurance surveys. Such transactional emails are not subject to general opt-out. You can tell us to stop sending you marketing emails by clicking the unsubscribe link included at the bottom of Graph’s marketing emails. If you have any issues unsubscribing, you may contact us directly at firstname.lastname@example.org.
Changes to This Policy
Graph Digital Ltd
London EC2M 3TY
Phone: +44 203 291 2900
Complaints and dispute resolution. For European residents, we have chosen the EU Data Protection Authorities (EU DPAs) to serve as an independent recourse mechanism for dispute resolution arising from collection, use, and retention of Personal Information transferred from EU member countries and the United Kingdom to the United States.