Before adding another AI tool to your stack, discover whether you actually need an intelligent agent or if a simple workflow would solve 80% of your problems in half the time.
Your vendor just pitched their "AI-powered chatbot" as the solution to all your customer experience challenges. But something feels off. Is this actually AI that can transform your business, or just another chatbot with better marketing? Understanding the difference could save you from a six-figure mistake that damages your credibility for years.
AI agents aren’t another tool — they’re what your competitors are quietly using to move faster and capture market share while you’re still stuck in meetings.
Here’s what they are, why they matter, and why you need to pay attention now.