Experience Transformation
Achieve a new level in customer experience.
Why focus on customer experience
70% of the customer journey now takes place online.
Customer behaviour has changed forever. More than 70% of the buying journey now takes place online and business-to-business buyers are more than halfway through the buying journey before they contact a salesperson.
Many businesses are struggling to engage prospects in the right way to deliver the kind of experience customers want.
The results are all too typical. Poor customer experiences, overstretched sales teams and slower growth as your competitors breeze past you.
- Customers don't understand the solutions you provide.
- Customers can't find information on your website and many give up.
- Your website should be helping you build a better buyer but it's no longer fit for purpose.
- Sales teams are frustrated with poor quality leads.
- And frustrated customers are turning to competitors, because their experience is better.
At Graph, we help business leaders and marketing teams deliver an exceptional customer experience.
Our Experience Blueprint provides you with a complete understanding of your customers' needs, their experience, the information critical to each step, the opportunities to exceed customer expectations and the technology platforms best for delivering this.
“ Working with Graph has been a game-changer. A trusted advisor, they've helped us to deliver an excellent end-to-end customer experience, streamlined campaigns and better measurement and reporting. ”
How to get results
The Experience Transformation Playbook
The Experience Transformation Playbook provides business leaders and marketing teams with the clarity, knowledge, and steps to deliver a better end-to-end customer experience.
Experience Blueprint
Gain a deeper understanding of customer needs, and identify the opportunities to deliver a best-in-class experience.
Experience Design
Ensure a better experience through information architecture, design sprints, user testing and content and messaging.
Experience Platforms
Build a stronger experience foundation through integrated experience management, CMS and customer data platforms.
Composable Capabilities
Build new reusable capabilities, such as language understanding, to drive a seamless experience across channels.
Optimise & Learn
Grow your team's skills so you can rapdily test, validate and scale your marketing efforts.
Experience Advisory
Build on the insight that digital transformation is more about people and culture than technology.
