Customer Experience Transformation
Redefine your customer experience. Create deeper and more meaningful connections with your customers.
Talk to an expertWith our focus on service design, customer experience and software engineering, our approach delivers a number of added-value benefits:
- Take new products to market, create new revenue streams and building and improve on their business models
- Improved user experience – we use ‘customer experience’ mapping techniques to identify the ‘moments that matter’ and create exceptional end-to-end journeys. This helps to better position the product and attract more users by delivering a superior experience.
- User testing at every stage – we deliver our projects in short two-week iterations and incorporate user testing and parallel design to ensure we are developing a solution which is easy to use and delivers high engagement and adoption rates.
- Emerging interfaces - delivering cutting-edge digital experiences and services that incorporate AI, voice and personalisation to drive engagement.
- Robust, high-performance and secure platforms that scale easily – we treat non-functional requirements, including security, performance and scalability as seriously as we do business functionality. We develop robust platforms based on microservice architectures (Azure, AWS) which can scale and integrate with other applications easily
“For the marketing team, this has been a game-changer. We've brought everything together on one platform, delivering streamlined campaigns and better measurement and reporting.”
Global Digital Marketing Manager, Victrex
Alliances and Partners
We partner with Sitecore to deliver highly personalised experiences in real-time.
We use .NET technologies to develop modern, flexible, and scalable platforms.
Deep integration with CRM to automate key business processes.
Deep integration with CRM to automate key business processes.
We partner with Brightcove to deliver video-on-demand experiences on every channel.
Capabilities
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