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What we do

Multi-channel ecommerce strategy & consulting

Build deeper customer relationships, improve conversion and increase revenue.

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We design and build PCI compliant e-commerce websites using commercial and open-source platforms, we integrate ecommerce functionality into existing websites, integrate new payment gateways, integrate back-office, billing and customer account functionality, and we also build custom web applications for managing standalone customer data

We implement leading commercial and open-source solutions and integrate e-commerce into existing websites.

We handle requirements for

  • Large product catalogues – including search and browse
  • Complex pricing models
  • Discounts, bulk offers and vouchers
  • Multiple currencies
  • Multiple VAT regimes
  • Multiple delivery options
  • Integration with stock control and fulfilment houses
  • Downloadable and digital-only products
  • Integration with customer management, billing and accounting systems
  • Analytics & reporting
  • Mobile commerce

“I'd like to thank you all for the work you have put in. You have made something that is going to serve our business profitably for years to come.”

Mark Leach
Head of eCommerce, Graham & Brown
View case study

Refine your ecommerce strategy, optimise cross-channel customer experiences and improve digital journeys.

Find smart new ways to engage consumers, deepen customer relationships, improve conversion and increase revenue.

Improve conversion and revenue

Our strategy team optimise conversion paths, setup attribution modelling and help you understand what drives purchase. Create frictionless shopping experiences that drive higher conversion rates and increased revenue.

Landing pages & merchandising

Integrate your product data with rich content and media to create comprehensive product landing and collection pages and drive higher levels of engagement with your brand.

Intelligent search

Fast, intelligent predictive search that encourages exploration and drives discovery. Incorporate natural language processing to understand user intent and show genuinely relevant search results across products, collections, FAQs and articles.

Checkout

Streamlined checkout flows that provide focused customer journeys, with simplified and fast-loading layouts, inline validation, and clear signposting to drive higher completion rates.

Shipping

Provide customers with accurate shipping costs, integrated with global shipping providers. Print shipping and return labels and handle ship-to-store scenarios.

Integration

Achieve extensive back-office integration across multiple warehouses, stock control and back-office order systems and be able to handle split fulfilment.

Success Stories

Drive customer acquisition, engagement, conversion and revenue.

Testing innovative retail kiosks in-store

We helped AEG transform the buying experience, testing innovative retail kiosks across John Lewis stores to help consumers find the right appliance for their needs.

185% increase in monthly revenue

We helped iconic, home furnishings brand Graham & Brown increase revenue, improve conversion by 50% and expand into new global markets

Read more

Planning a 3-year roadmap

With their new CEO on board, we helped Lloyds Pharmacy plan their three-year digital roadmap to improve the capabilities of their existing ecommerce stores

Capabilities

Business Model Innovation

Product Acceleration

Product Development

Digital Video

Take the next step

UK & Europe
Vikas Bali
Solutions Director
Start the conversation
North America
Stefan Finch
Technical Principal
Start the conversation
Ecommerce Strategy

Conversion Optimisation delivers ROI in 1.8 weeks

View case study
Ecommerce Strategy

Graham & Brown: global ecommerce for an iconic British brand.

View case study

About

For nearly two decades, we‘ve been helping global brands redefine the customer experience, bring innovative ideas to market, and create digital-first business models.

What we do
Our work
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Digital Transformation
Product Development
Customer Experience
Marketing Transformation
Copyright © 2020 Graph Digital Ltd.All rights reserved.Company Registration No. 06766964VAT No. GB 946 9698 43
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