Multi-channel ecommerce strategy & consulting
Build deeper customer relationships, improve conversion and increase revenue.
Talk to an expertWe design and build PCI compliant e-commerce websites using commercial and open-source platforms, we integrate ecommerce functionality into existing websites, integrate new payment gateways, integrate back-office, billing and customer account functionality, and we also build custom web applications for managing standalone customer data
We implement leading commercial and open-source solutions and integrate e-commerce into existing websites.
We handle requirements for
- Large product catalogues – including search and browse
- Complex pricing models
- Discounts, bulk offers and vouchers
- Multiple currencies
- Multiple VAT regimes
- Multiple delivery options
- Integration with stock control and fulfilment houses
- Downloadable and digital-only products
- Integration with customer management, billing and accounting systems
- Analytics & reporting
- Mobile commerce
“I'd like to thank you all for the work you have put in. You have made something that is going to serve our business profitably for years to come.”
Refine your ecommerce strategy, optimise cross-channel customer experiences and improve digital journeys.
Find smart new ways to engage consumers, deepen customer relationships, improve conversion and increase revenue.
Improve conversion and revenue
Our strategy team optimise conversion paths, setup attribution modelling and help you understand what drives purchase. Create frictionless shopping experiences that drive higher conversion rates and increased revenue.
Landing pages & merchandising
Integrate your product data with rich content and media to create comprehensive product landing and collection pages and drive higher levels of engagement with your brand.
Intelligent search
Fast, intelligent predictive search that encourages exploration and drives discovery. Incorporate natural language processing to understand user intent and show genuinely relevant search results across products, collections, FAQs and articles.
Checkout
Streamlined checkout flows that provide focused customer journeys, with simplified and fast-loading layouts, inline validation, and clear signposting to drive higher completion rates.
Shipping
Provide customers with accurate shipping costs, integrated with global shipping providers. Print shipping and return labels and handle ship-to-store scenarios.
Integration
Achieve extensive back-office integration across multiple warehouses, stock control and back-office order systems and be able to handle split fulfilment.
Success Stories
Drive customer acquisition, engagement, conversion and revenue.
Testing innovative retail kiosks in-store
We helped AEG transform the buying experience, testing innovative retail kiosks across John Lewis stores to help consumers find the right appliance for their needs.
185% increase in monthly revenue
We helped iconic, home furnishings brand Graham & Brown increase revenue, improve conversion by 50% and expand into new global markets
Planning a 3-year roadmap
With their new CEO on board, we helped Lloyds Pharmacy plan their three-year digital roadmap to improve the capabilities of their existing ecommerce stores
Capabilities
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