Service Design Consulting
As a leading service design agency, our strategists help streamline business processes to drive your business.
Talk to an expertAchieving operational excellence is now business-critical. At the same time, users have raised expectations with digital technologies and A.I. reshaping the user experience across every industry.
Delivering improved operational performance means adopting service design principles, rethinking your core business processes, and design for the needs of your service users. Delivering new digital services also means deeper integration across back-office systems.
Developing new digital services requires the right combination of business strategy, process design, user experience design, and technology expertise. A leading service design agency, we bring business strategy and user experience design together with deep engineering capabilities into small cross-functional teams.
Our service design approach builds greater adoption, enabling our clients to solve business challenges, and to blueprint, prototype, and rapidly test new digital services.
“What the Graph team has brought together in our timeframe has been incredible. It’s a superb product that adds significant visual impact to our news and current affairs programming.”
How we help with service design
For nearly two decades, we’ve helped global organisations adopt service design principles, digitise services and drive automation.
Service design strategy
Facilitated workshops with stakeholders to define new digital operating models.
Service Blueprinting
We bring together business strategy, user experience and deep engineering capabilities into small cross-functional teams to rapidly blueprint, and test new digital services.
Meet rising user expectations
We approach service design in the same manner as Google, using Design Sprints and user journey mapping to create efficient and exceptional digital services.
Automation and A.I.
Our services incorporate A.I. to process large amounts of unstructured data and automate data extraction and enrichment.
Natural Language and Voice
We design our services to incorporate natural language interfaces (luis.ai) enabling users to ask complex questions and receive a faster, more intelligent response Drive innovation across your business operations with automated digital assistants and RPA.
business Process automation
Modern engineering to drive innovation across your business operations with automated digital assistants and RPA.
We helped AEG transform the buying experience, testing innovative retail kiosks across John Lewis stores to help consumers find the right appliance for their needs.
“Very innovative and hi-tech – fits the AEG brand.”
Capabilities
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